Shipping & Returns
Shipping Policy
Highly Elevated Glass Gallery proudly ships worldwide!
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Orders are typically processed and shipped within 3–5 business days.
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Most orders are shipped via USPS Priority Mail. If another shipping method is requested, the customer is responsible for any additional shipping costs.
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Once your order has been shipped, you will receive tracking information via email.
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Shipping times provided by the carrier are estimates and are not guaranteed.
Returns From Shipping Damages
Damaged Shipments
We take great care in packaging every order. If your package arrives damaged, please contact us within 48 hours of the confirmed delivery date.
To help us process your claim as quickly as possible, please include:
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Photos of the damaged item(s)
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Photos of the shipping box (inside and outside)
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Photos of all packing materials
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A photo of the shipping label
Please retain all packaging materials until your claim has been resolved, as the shipping carrier may require additional documentation.
Return & Store Credit
Returns & Store Credit
Due to the nature of our products, most sales are final.
If you believe there is an issue with your order, please contact us before returning any merchandise. Any eligible return must be authorized by Highly Elevated Glass Gallery prior to shipment.
Approved returns may be eligible for store credit. Customers are responsible for return shipping costs unless the return is the result of shipping damage or an error on our part.
Returned merchandise must be:
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Unused
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In its original packaging
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In the same condition it was received
Unauthorized returns may be refused.
Order Issues
If you receive the wrong item or believe there is an issue with your order, please contact us as soon as possible. Our team is committed to resolving any problems promptly and providing the best possible customer experience.
Questions?
If you have any questions regarding shipping, returns, or your order, please contact us through our Contact page. We're always happy to help.